Customer Service Representative

3 weeks ago


Springfield, Massachusetts, United States Health New England Full time

Job Title: Member Services Representative

Overview

At Health New England, we are committed to delivering exceptional customer service to our members, providers, and employer groups. As a Member Services Representative, you will play a crucial role in ensuring that our customers receive the support they need to navigate our healthcare plans.

Estimated Salary:

$45,000 - $60,000 per year (depending on location and experience)

Key Responsibilities

We are seeking an experienced professional with excellent communication skills to join our team as a Member Services Representative. Your primary responsibilities will include:

  • Responding to member inquiries
  • Researching and resolving complex member issues
  • Educating members, employers, and providers about benefits, policies, and procedures
  • Collaborating with internal teams to resolve member issues
Requirements

To be successful in this role, you will need:

  • A minimum of two years of customer service or call center experience in the managed care, insurance, or related industries
  • An associate's degree or equivalent combination of education and experience
  • Demonstrated listening and customer service skills
  • Very good verbal and written communication skills
Benefits

In addition to a competitive salary, we offer a range of benefits to support your career growth and well-being, including:

  • A comprehensive health insurance plan
  • A 401(k) retirement savings plan
  • Paid time off and holidays


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