Customer Service Representative
3 weeks ago
Job Title: Member Services Representative
OverviewAt Health New England, we are committed to delivering exceptional customer service to our members, providers, and employer groups. As a Member Services Representative, you will play a crucial role in ensuring that our customers receive the support they need to navigate our healthcare plans.
Estimated Salary:$45,000 - $60,000 per year (depending on location and experience)
Key ResponsibilitiesWe are seeking an experienced professional with excellent communication skills to join our team as a Member Services Representative. Your primary responsibilities will include:
- Responding to member inquiries
- Researching and resolving complex member issues
- Educating members, employers, and providers about benefits, policies, and procedures
- Collaborating with internal teams to resolve member issues
To be successful in this role, you will need:
- A minimum of two years of customer service or call center experience in the managed care, insurance, or related industries
- An associate's degree or equivalent combination of education and experience
- Demonstrated listening and customer service skills
- Very good verbal and written communication skills
In addition to a competitive salary, we offer a range of benefits to support your career growth and well-being, including:
- A comprehensive health insurance plan
- A 401(k) retirement savings plan
- Paid time off and holidays
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