Collision Center Customer Service Representative

1 day ago


Springfield, Massachusetts, United States Balise Auto Full time
Job Summary

We are seeking an experienced Collision Customer Service Representative to join our team at Balise Auto. This role is responsible for coordinating repair needs, updating customers and staff on repair status, and ensuring timely communication with all stakeholders.

Key Responsibilities:
  • Coordinate repair needs for collision associates
  • Update customer and staff on repair status of vehicles
  • Daily interaction with customers, appraisers, technicians, and managers
  • Communicate processes to vehicle repair in a timely and effective manner to all customers
  • Contact parties for delivery needs
  • Track production schedule for vehicles and communicate targets with customers and collision center associates
  • Maintain industry education to stay up-to-date with changes in repair requirements and product knowledge
Requirements:
  • High school diploma or equivalent
  • Experience using Microsoft Word & Excel
  • Bilingual: Spanish speaking preferred, but not required
  • Ability to comprehend and follow instructions
  • Basic knowledge of vehicle repair practices
  • Valid driver's license
  • Ability to interpret work scope from vehicle estimates and work orders
Compensation:

The estimated annual salary for this position is $$45,000-$55,000 depending on experience.



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