Area Manager/Department Supervisor

2 weeks ago


Tallahassee, Florida, United States Ross Dress for Less Full time
Job Summary

We are seeking a highly skilled and experienced Area Manager/Department Supervisor to join our Store Leadership team at Ross Dress for Less. As a key member of our team, you will be responsible for overseeing the daily operations of a specific area of the store, including supervising Associates, maintaining a clean and organized work environment, and ensuring excellent customer service.

Key Responsibilities
  • Maintaining a Safe and Secure Environment: Ensure the safety and security of customers and Associates by maintaining a high level of awareness on the sales floor, correcting or reporting any unsafe conditions or practices, and securing the building and its contents.
  • Customer Service: Treat all customers, Associates, and other leaders with respect, demonstrate courtesy, friendliness, and professionalism at all times, and recognize Associates using Company recognition programs.
  • Personal and Store Brand: Represent and support the Company brand at all times, maintain a professional appearance, and ensure all Associates adhere to the Company Dress Code.
  • General Merchandising: Ensure recovery, sizing, and markdowns are completed to Company standards, process all merchandise with a sense of urgency, and maintain a clean and organized Stockroom.
  • Loss Prevention: Understand and comply with the Loss Prevention Awareness Program, maintain a high level of awareness on the sales floor, and safeguard confidential information, cash, and credit card information.
  • Front-End Supervision and Operations: Execute all Company Best Practices, maximize productivity, and ensure Associates are executing to Company standards at the Front End.
  • Fitting Rooms: Maintain and clean the Fitting Rooms, ensure all Fitting Room garment tags are audited and accounted for, and ensure go-back compliance throughout the day.
Requirements
  • Excellent Verbal Communication Skills: Ability to effectively communicate with customers, Associates, and other leaders.
  • Fluency in English: Ability to read, write, and speak English fluently.
  • Prior Customer Service and Supervisory Experience: Preferred experience in customer service and supervisory roles.
  • Familiarity with Point-of-Sale Equipment and Applications: Familiarity with point-of-sale equipment and applications.
  • Ability to Perform Basic Mathematical Calculations: Ability to perform basic mathematical calculations commonly used in retail environments.
  • Ability to Work Evenings and Weekends: Ability to work evenings and weekends as needed.
Physical Requirements/ADA:
  • Ability to Use All Store Equipment: Ability to use all Store equipment, including PDTs, registers, and PC as required.
  • Ability to Spend Up to 100% of Working Time Standing, Walking, and Moving Around the Store: Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to Regularly Bend at the Waist, Squat, Kneel, Climb, Carry, Reach, and Stoop: Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to Occasionally Push, Pull, and Lift More Than 25 lbs: Ability to occasionally push, pull, and lift more than 25 lbs.

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