Housekeeping Supervisor

2 days ago


Tallahassee, Florida, United States MCR Hotels Full time
Job Summary

The Housekeeping Supervisor at MCR Hotels is responsible for ensuring the cleanliness and quality of guest rooms and public areas in the hotel. This role requires a positive attitude, willingness to learn, and experience in hotel housekeeping or a related field.

Key Responsibilities
  • Ensure completion of daily objectives while maintaining hotel brand standards of cleanliness and guest satisfaction.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Monitor and direct all housekeeping and laundry personnel.
  • Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the hotel.
  • Ensure completion of daily objectives (opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department).
  • Monitor and direct housekeeping and laundry personnel.
  • Conduct daily department meetings with housekeeping staff.
  • Monitor work orders and submit to Engineering department according to procedures.
  • Balance and clear the room status nightly.
  • Review Guest Request log daily.
  • Monitor all V.I.P.'s, special guests, and requests.
  • Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
  • Assist in monthly and quarterly housekeeping inventories.
  • Follow company and brand procedures in the cleaning and preparation of guest rooms.
  • Complete all pre-cleaning duties.
  • Remove all trash and dirty linen from guest rooms.
  • Ability to do repetitive duties such as bed making and bathroom cleaning.
  • Replacing bed linens and replenishing guest room supplies.
  • Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department.
  • Interact with guests and team members in a friendly, service-oriented manner.
  • Maintain regular attendance as required by scheduling.
  • Maintain company and brand standards of personal appearance and grooming.
  • Thoroughly clean and restock the required number of guest rooms as assigned per shift.
  • Complete any special requests made by guests or other departments on the behalf of guests.
  • Perform other duties as assigned.
Requirements
  • Must have a positive attitude and willingness to learn.
  • Experience in a hotel housekeeping or a related field.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must have basic arithmetic functions.
  • Maintain a key control system for the department.
  • Housekeeping Supervisors are required to clean guest rooms on days they are not covering the Executive Housekeeper duties.
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must have a desire to serve all guests.
  • Must be 18 years of age or older to perform this job.
About MCR Hotels

MCR Hotels is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels.

MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.

For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What We Offer
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members


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