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IT Support Representative

2 months ago

Alpharetta, United States TransUnion Full time
About the Role

We are seeking a highly skilled and motivated IT Support Representative to join our team at TransUnion. As a key member of our support team, you will be responsible for providing exceptional customer service to external customers through designated support channels.

Key Responsibilities
  • Provide first and second-level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through various support channels.
  • Search Knowledge Base articles and/or Standard Operating Procedures for possible resolutions or for the purposes of escalating individual requests to an elevated support team for further assistance.
  • Actively participate in departmental programs that promote and deliver exceptional customer service to those we serve.
  • Develop into a TransUnion product support expert supporting core applications, products, and processes with a high degree of self-governance, accountability, and responsibility.
  • Drive resolutions on behalf of the customer by following up on aging tickets assigned to other support teams, helping to ensure timely work order closures.
Requirements
  • Associate or bachelor's degree from an accredited college or university, or equivalent experience.
  • Prior experience in an IT Service Desk/Help Desk Customer Call Center environment (preferably, consumer credit reporting) or similar environment in a financial institution.
  • Good typing skills with a minimum of 45-50 wpm required.
  • Strong oral and written communication skills.
  • Demonstrated ability to work in a team environment, with strong interpersonal and negotiation skills.
  • Ability to work assigned/required shifts requested by leadership to ensure organizational support needs.
What We Offer

TransUnion provides flexible benefits, including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional parental leave, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.