End User Support Specialist

4 weeks ago


Alpharetta, United States PROSOURCE IT LTD Full time

End User Support Specialist - on-site 5 days a week in Alpharetta, GA - Ideal candidate must live within 30-35 minutes from the headquarters due to the amount of heavy traffic in that area.

2+ years minimum experience - 70% of job will be re-imaging of laptops, and asset management, as well as decommissioning of equipment.

Must be reliable, have a solid work ethic, hungry to learn and grow with the team.

Exceptional communications skills ( verbal/written), able to follow directions, work independently, self motivated, Can-Do attitude.

Need this resource to start by February 12th.

This position primary responsibility is PC imaging, asset management and some level 2 support.

RESPONSIBILITIES

Responsible for imaging and configurations of PC. Secure disposal aligned to company policies & standards. Utilize IT incident/change/asset management system to document, prioritize and track requests.

70%

Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tablet, smartphones, hand held scanners to all levels of end users.

15%

Install, maintain and repair PC hardware and software. Coordinate hardware warranty repairs with our vendor as required.

15%

ADDITIONAL RESPONSIBILITIES

Adherence to IT procedural guidelines and policies.

Decomissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Education

Major/Area of Study

Required/Preferred

H.S. diploma/GED

High School Diploma or equivalent

required

Experience

Years of Experience

Experience Details

Required/Preferred

Three years or more

At least 2+ years of experience in IT Support.

required

Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS).

required

Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Teams and Adobe applications.

required

Knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP.

required

Strong intermediate experience and knowledge in troubleshooting printers.

required

Experienced utilizing a Help Desk ticketing queue.

required

Skills and Abilities

Skill Area

Description

Required/Preferred

Strong oral and written communications skills.

required

Excellent analytical/technical ability and problem solving /troubleshooting skills.

required

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

required

Ability to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision.

required

Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision.

required

Flexibility to operate and self-driven to excel in a fast-paced environment.

required

Highly organized, with excellent time management skills.

required

Detail oriented with excellent follow-up practices.

required

Knowledge

Description

Proficiency

Required/Preferred

Strong intermediate knowledge of PC troubleshooting technical skills (Windows OS).

intermediate

required

Strong intermediate knowledge and understanding of network concepts.

intermediate

required

Strong intermediate knowledge of MAC OS

intermediate

preferred



  • Alpharetta, GA, United States Tekfortune Full time

    Job Title: Desktop Support SpecialistJob Summary: We are seeking a skilled Desktop Support Specialist to join our team at Tekfortune. As a key member of our support team, you will be responsible for providing high-quality end-user support to our clients. Your primary focus will be on resolving technical issues related to desktops, laptops, and mobile...


  • Alpharetta, United States Greensky Credit Full time

    We are seeking a skilled Technical Support Specialist to join our team at GreenSky, a leading Financial Technology company in America.The ideal candidate will have a strong background in IT and excellent customer service skills, with the ability to communicate effectively with executive-level users.Key responsibilities will include:Providing diagnosis and...


  • Alpharetta, United States HexaQuEST Global, Inc. Full time

    We are seeking a highly skilled UI/UX Designer with React front-end experience to lead our UI design efforts and create visually appealing and highly functional user interfaces.The ideal candidate will have a strong background in user interface design and development, with a passion for React development and user-centered design.Key Responsibilities:Lead...


  • Alpharetta, United States HireLiving, Inc. Full time

    Job Title: Technical Support Specialist IAt HireLiving, Inc., we are seeking a highly skilled Technical Support Specialist I to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring customer satisfaction.Key...


  • Alpharetta, United States HexaQuEST Global, Inc. Full time

    Job Summary:We are seeking a highly skilled Senior User Experience Designer to lead our UI design efforts and create visually appealing and highly functional user interfaces.The ideal candidate will have a strong background in user interface design and development, with a passion for React development and user-centered design.Responsibilities:Lead...


  • Alpharetta, United States HireLiving, Inc. Full time

    Job Title: Technical Support Specialist IJob Summary:We are seeking a Technical Support Specialist I to join our team at HireLiving, Inc. This role will provide exceptional customer service to end-users, assisting with products and services in an inbound call center environment.Key Responsibilities:Act as a primary responder for inbound phone calls, emails,...

  • IT Support Specialist

    4 weeks ago


    Alpharetta, United States Aventum Group Full time

    About the RoleWe are seeking a highly skilled IT 2nd Line Support Engineer to join our dynamic team at Aventum Group. As a key member of our IT Service Desk Team, you will play a vital role in resolving complex technical issues related to our systems and applications.Key ResponsibilitiesProvide technical support to our US-based staff and remotely support UK...


  • Alpharetta, United States HireLiving, Inc. Full time

    Job SummaryAt HireLiving, Inc., we are seeking a skilled Technical Support Specialist I to join our team. As a Technical Support Specialist I, you will be responsible for providing exceptional customer service to end-users, both domestically and internationally, in an inbound call center environment.Key ResponsibilitiesAct as a primary responder for inbound...


  • Alpharetta, GA, USA, United States Expedite Technology Solutions LLC Full time

    Job Summary:The User Experience Research Specialist at Expedite Technology Solutions LLC is responsible for determining and recommending research methods to investigate user experience issues. He/she designs research studies to collect customer behavioral data and consults with internal subject matter experts to identify the best approach to solving user...


  • Alpharetta, GA, United States Greensky Credit Full time

    We are seeking a skilled Technical Support Specialist to join our team at GreenSky Credit. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Address IT-related support requests by providing diagnosis and issue resolution.Work independently to...

  • IT Support Specialist

    4 weeks ago


    Alpharetta, United States Krause Auto Group Full time

    Job SummaryWe are seeking a skilled IT Helpdesk Technician to provide front-line support for our dealerships' technical needs. The ideal candidate will have experience with Microsoft 365 administration and troubleshooting, as well as general networking knowledge.Key Responsibilities:Provide technical support to end users via phone, email, or in-person for...

  • IT Support Specialist

    3 weeks ago


    Alpharetta, United States Espire Infolabs Full time

    Role: 2nd Level IT Support SpecialistExperience: Minimum of 3+ years of experience in IT, with at least 2 years focused on cloud infrastructure support activities.Key Responsibilities:Provision and manage Azure resourcesInstall, configure, and troubleshoot software applicationsCreate and manage user accountsRaise issues and escalate to third-line support as...

  • IT Support Specialist

    4 weeks ago


    Alpharetta, United States Krause Auto Group Full time

    IT Helpdesk/TechnicianSeeking a skilled and motivated IT Helpdesk Technician to provide front-line support for our dealerships' technical needs. If you're passionate about technology and enjoy helping others solve their IT challenges, we'd love to hear from you.Key Responsibilities:Provide technical support to end users via phone, email, or in-person for...

  • Desktop Support L2

    2 months ago


    Alpharetta, United States Tekfortune Inc. Full time

    Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our...


  • Alpharetta, United States Veeam Software Full time

    Job DescriptionJob DescriptionVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud....

  • Windows Support

    1 month ago


    Alpharetta, United States Motion Recruitment Full time

    Our client is a leading organization in need of TWO experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve...

  • Windows Support

    6 months ago


    Alpharetta, United States Motion Recruitment Full time

    Our client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve...


  • Alpharetta, Georgia, United States UKG (Ultimate Kronos Group) Full time

    About the role:Collaborate with cross-functional teams to articulate and refine product requirements, contributing to product-level design discussions, workshops, and documentation that support both user goals and business strategy.Provide product teams with clear and actionable design guidance in the form of workflows, sketches, mockups, wireframes,...


  • alpharetta, United States Matlen Silver Full time

    Job Title: Payroll Technical Support Specialist Duration: 6 monthsLocation: Alpharetta Ga Required Pay Scale: 30-33/hr W2W2 only due to client requirementsProject Details: Clients are trying to push out their new benefits / w2 packages at the end of the year & they need help with documentation, troubleshooting, etc.Job Summary:Provide second level technical...


  • alpharetta, United States Matlen Silver Full time

    Job Title: Payroll Technical Support Specialist Duration: 6 monthsLocation: Alpharetta Ga Required Pay Scale: 30-33/hr W2W2 only due to client requirementsProject Details: Clients are trying to push out their new benefits / w2 packages at the end of the year & they need help with documentation, troubleshooting, etc.Job Summary:Provide second level technical...