Customer Service Representative

5 days ago


Round Rock, Texas, United States DAIOHS U.S.A., INC. Full time
Job Overview

At DAIOHS U.S.A., INC., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Process a high volume of customer inquiries and requests in a timely and efficient manner.
  • Communicate effectively with customers, relaying their concerns and requests to the appropriate team members.
  • Generate daily manifests for route drivers and service technicians using our specialized computer software.
  • Reconcile customer funds received during deliveries and dispatch service technicians to respond to repair calls and coordinate service installations.
  • Process and apply payments to customer accounts and maintain accurate records of customer interactions.
  • Develop and demonstrate thorough knowledge of our products, services, and pricing structure.
  • Solicit sales from customers during promotions and provide backup support with daily sales reports, bank accounts, and month-end processes.
Requirements
  • High school diploma or equivalent.
  • Past experience in customer service or a related field is preferred.
What We Offer
  • 401(k) and company matching.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Paid time off.


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