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Patient Care Coordinator

2 months ago

Bryan, Texas, United States Surgery Partners Full time

JOB TITLE: Patient Representative

SUPERVISION RECEIVED: Direct oversight from the Practice Administrator and Office Supervisor.

GENERAL SUMMARY OF DUTIES:

  • Welcome patients upon arrival and facilitate the check-in process.
  • Collect applicable co-payments from patients.
  • Verify and scan photo identification and insurance documentation into the system.
  • Assist with patient check-out to enhance office workflow.
  • Prepare daily financial deposits.
  • Compile end-of-day batch reports.
  • Organize patient encounters and SOAP notes for the upcoming business day.
  • Create new patient records in the SOAP system upon their arrival.
  • Distribute paperwork to relevant departments through inter-office mail.
  • Schedule appointments in the HST system as necessary.
  • Confirm appointments for the next business day.
  • Support office tasks that can be managed at the check-in desk.
  • Contribute to maintaining a clean and orderly office environment.
  • Ensure a tidy and organized workspace.

ESSENTIAL FUNCTIONS:

  • Arrive before the scheduled start time to prepare for patient arrivals.
  • Execute all necessary office responsibilities.

EDUCATION: High School Diploma with 1-2 years of experience in a healthcare setting.

KNOWLEDGE:

  • Familiarity with clinic policies and procedures.
  • Proficient in computer systems and software applications.
  • Understanding of medical terminology.

SKILLS:

  • Able to manage multiple tasks simultaneously.
  • Exhibit compassion and kindness towards patients in person and over the phone.
  • Maintain a professional demeanor and positive attitude.
  • Strong written and verbal communication skills along with customer service abilities.

ABILITIES:

  • Capable of collaborating effectively with medical personnel, management, authorization departments, external agencies, and patients.

PHYSICAL/MENTAL DEMANDS: Involves sitting and standing typical of a standard office environment.

ENVIRONMENTAL/WORKING CONDITIONS: A busy office atmosphere with frequent patient interactions. May require occasional evening or weekend shifts.

This description serves as a basic guideline for fulfilling job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may evolve as organizational needs change.