Member Services Coordinator

2 days ago

Keene, New Hampshire, United States Keene Young Mens Full time
About the Role

We are seeking a highly skilled and dedicated Member Services Specialist to join our team at the Keene Family YMCA. As a key member of our Welcome Center team, you will be responsible for providing exceptional customer service, promoting membership and programs, and supporting the leadership team in delivering high-quality member services.

Key Responsibilities
  • Provide personalized support to members, participants, volunteers, and guests, ensuring a welcoming and inclusive environment.
  • Assist with membership recruitment and retention activities, reflecting the diversity of our community and meeting the needs of our members.
  • Support the Membership Director in ensuring that all Welcome Center staff are competent in using Daxko, Nationwide, and communicating effectively.
  • Work to ensure high member satisfaction, as reflected in member retention rates, surveys, and other measurement tools.
  • Create engaging experiences that promote membership and programs, and foster a sense of belonging among our members.
  • Uphold all YMCA policies, procedures, standards, and codes of conduct, responding to membership events and incidents.
  • Process Membership For All (MFA) financial assistance applications, adhering to current policies and procedures.
  • Assist with the oversight and implementation of the Summer Camp registration process.
  • Conduct daily, weekly, and monthly transaction audits and reports to maintain data accuracy and perform necessary member communications.
Requirements
  • 4-5 years of relevant experience or equivalent education.
  • High school diploma.
  • Strong customer service, communication, technology, and problem-solving skills.
  • High level of confidence, patience, and attention to detail.
  • Ability to work with a diverse population, diffuse confrontational situations, and work in a fast-paced environment.
  • A willingness to commit to the mission of the YMCA.
  • Ability to serve as a positive role model to staff, program participants, parents, members, and guests.
  • Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Preferred Qualifications
  • A certificate in DEI or extensive training and work experience.
  • 5 years of experience working at a YMCA Welcome Center.
  • 5 or more years of experience working with Daxko Operations.
  • 6 or more years of experience in Customer Service.
  • 5 or more years of office/clerical/customer-facing work experience.
  • 5 or more years of experience using a membership software.
About Us

The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause.

Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y's commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status.

Compensation details: 17.3-20.76 Hourly Wage

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