Member Services Representative

1 day ago

Keene, New Hampshire, United States Keene Young Mens Full time
Job Overview
At the Keene Family YMCA, we are seeking a highly skilled and dedicated Member Services Specialist to join our team. As a key member of our Welcome Center team, you will play a vital role in delivering exceptional member services and promoting a culture of inclusivity and belonging.

Key Responsibilities
  • Provide personalized support to members, participants, and guests, ensuring a positive and welcoming experience at the YMCA.
  • Assist with membership recruitment and retention activities, promoting the diversity and inclusivity of our community.
  • Support the Membership Director in ensuring the Welcome Center staff are competent in using Daxko, Nationwide, and other systems.
  • Work collaboratively with the Membership Director to maintain high member satisfaction, as reflected in retention rates and member surveys.
  • Develop and implement member engagement strategies to foster a sense of belonging and community among members.
  • Uphold all YMCA policies, procedures, and codes of conduct, responding to membership events and incidents.
  • Process Membership For All (MFA) financial assistance applications, adhering to current policies and procedures.
  • Assist with the oversight and implementation of the Summer Camp registration process.
  • Conduct daily, weekly, and monthly transaction audits and reports to maintain data accuracy and perform necessary member communications.
  • Maintain a positive, enthusiastic, and professional image on the job.
  • Assist with maintenance, cleanliness, and orderliness of the Welcome Center desk.
  • Serve as lead department staff when the Membership Director is not present at the Welcome Center.
  • Regularly work 40 hours per week to support operations at the Welcome Center.
  • Participate in and assist the Membership Director with preparing for membership staff meetings.

Requirements
  • 4-5 years of relevant experience or equivalent education.
  • High school diploma.
  • Strong customer service, communication, technology, and problem-solving skills.
  • High level of confidence, patience, and attention to detail.
  • Ability to work with a diverse population, diffuse confrontational situations, and work in a fast-paced environment.
  • A willingness to commit to the mission of the YMCA.
  • Ability to serve as a positive role model to staff, program participants, parents, members, and guests.
  • Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • 5 or more years of experience using Microsoft Windows or a proven track record of technological dexterity, adaptability, and innovation.

Benefits
  • Health, dental, life, and supplemental insurance options.
  • Generous PTO, including floating holidays and vacation time that accrues monthly.

About Us

The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause.

Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y's commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status.

Compensation details: 17.3-20.76 Hourly Wage

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