Outpatient Imaging Patient Services Coordinator

2 weeks ago

Germantown, Maryland, United States Adventist HealthCare Full time

Position Overview:
As a vital member of the Adventist HealthCare team, the Patient Services Specialist plays a crucial role in delivering exceptional service within our outpatient imaging department.

Key Responsibilities:

  • Welcome and assist patients with appointments, tests, and inquiries, utilizing strong interpersonal skills and effective communication techniques.
  • Manage patient scheduling and test procedures through a computerized system, ensuring accurate appointment notices and providing necessary instructions for patient preparation.
  • Collect and verify patient demographic, financial, and insurance details, ensuring all information is accurately recorded.
  • Conduct pre-registration activities to gather essential information, assess insurance coverage, and confirm appointments.
  • Maintain accurate patient appointment records and histories, ensuring data integrity.
  • Advise patients on outstanding balances and anticipated service costs prior to scheduling further appointments.
  • Process payments during appointments, issue receipts, and maintain financial records.
  • Prepare necessary forms and reminder cards to facilitate patient interactions and operational efficiency.
  • Collaborate with medical staff to enhance patient experiences and fulfill departmental responsibilities.
  • Respond to inquiries regarding departmental services and provide information on procedures and regulations.
  • Review and distribute daily scheduling reports and balance cash receipts.
  • Ensure all charges are accurately entered for each appointment.

Qualifications:

  • High School Diploma required; a two-year college degree is preferred.
  • A minimum of three years of customer service experience is essential.
  • Experience in a healthcare setting, particularly in patient scheduling, is highly desirable.
  • Proficiency in computerized patient scheduling systems is necessary.
  • Understanding of medical insurance and terminology is required.
  • Typing speed of at least 30 words per minute is necessary.
  • Familiarity with IDX patient scheduling and registration systems is a plus.
  • Two years of office management experience in a healthcare environment is preferred.

Work Schedule:
This position operates Monday through Friday, from 8:30 AM to 5:00 PM. A valid driver's license is required.

Benefits:
Adventist HealthCare offers a range of benefits including:
- Work-life balance through consistent shifts
- Recognition and rewards for professional contributions
- 403(b) retirement plan
- Free employee parking
- Comprehensive health benefits, including employer-paid disability and life insurance, paid time off, and more.

As a faith-based organization, Adventist HealthCare is committed to providing high-quality, compassionate care to the communities we serve. We strive to create a welcoming and equitable workplace for all employees.

Equal Opportunity Employer:
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer, dedicated to attracting and developing a diverse workforce.

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