Intake Coordinator

2 days ago


Kansas City, Missouri, United States DiPasquale Moore Full time
Job Title: Intake Specialist

DiPasquale Moore, LLC is seeking a highly skilled Intake Specialist to join our team. As an Intake Specialist, you will be responsible for managing the full intake process from initial contact to case eligibility determination.

Key Responsibilities:
  • Manage the intake process, including answering inbound calls, educating potential clients on our firm's capabilities, and working collaboratively with attorneys and other teams to determine case eligibility.
  • Follow up with potential clients throughout the intake process to answer questions and address concerns.
  • Coordinate with investigators and attorneys for in-home client visits and initial consultations when necessary.
  • Work closely with other intake team members to balance workload and contribute to the team's success.
  • Actively impact the intake team's results in achieving weekly, monthly, and annual targets.
  • Safeguard client privacy and confidentiality.
  • Manage multiple calendars and referral databases.
  • Verbal and written communication skills required in English; bilingual abilities are a plus.
Requirements:
  • A quick thinker with strong interpersonal skills.
  • An excellent verbal communicator who is capable of spending most of the day on the phone.
  • Empathetic throughout conversations with clients.
  • A detail-oriented multitasker who can effectively manage their time.
  • A goal-setter who holds themselves accountable to their results.
  • Ability to successfully manage a pipeline of potential clients from initial contact through sign-up.
  • Dedicated to following up with potential clients for maximum results.
Benefits:
  • Benefits package - Health, Vision & Dental Insurance.
  • 3 weeks (120) hours of PTO.
  • 401(k) matching retirement plan - up to 4% match.
  • Paid Holidays.
  • Free on-site parking garage.
  • Work-life balance.
  • Stability - become an integral member of an energetic team in a growing law firm.

DiPasquale Moore, LLC is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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