Customer Service Representative

1 month ago


Chesapeake, Virginia, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities:
  • Provide exceptional customer service, answering customer questions and resolving concerns in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
  • Process sales transactions accurately and efficiently, meeting or exceeding sales goals.
  • Maintain a high level of product knowledge, staying up-to-date on new products and services.
  • Assist with visual merchandising, including stocking shelves and setting up displays.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • At least one year of experience in a retail or customer service role.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods.
Preferred Qualifications:
  • Valid driver's license.
  • High school diploma or equivalent.
  • Previous experience in a delivery, retail, or customer service role.
  • Ability to read, write, comprehend, and communicate in more than one language.


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