IT Support Specialist

3 weeks ago


Fort Worth, Texas, United States Texas Bank Full time

Job Summary:

The IT Help Desk Analyst Tier I position at Texas Bank is responsible for providing technical support to the bank's systems. The successful candidate will serve as the first point of contact for employees in support of IT systems and services.

Key Responsibilities:

Diagnose and resolve IT support issues on Windows-based workstations and applications.
Configure Windows-based workstations with disk imaging and configuration tools.
Troubleshoot and assist employees with network connection issues, VPN connection issues, and phone system configuration and issues.
Provide excellent customer service, including business communication via phone and email.
Familiarity with hardware and software security standards and principles.
Ability to efficiently prioritize and work multiple simultaneous tasks.

Working Conditions:

The successful candidate will work in an air-conditioned office environment and will be required to commute to various remote sites in Texas using a personal vehicle. Some after-hours shifts may be required.

Physical Demands:

The position requires sitting for extended periods of time, as well as walking, standing, bending, squatting, twisting, and reaching. Simple grasping and fine manipulation are also required. Extended keyboarding is a necessary part of the job.


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