Fitness Center Representative

4 days ago


Columbia, South Carolina, United States Planet Fitness Full time
About the Member Services Representative Role

The Member Services Representative is a key member of our team, responsible for delivering an exceptional customer experience to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as excellent communication and problem-solving skills.

Responsibilities
  • Greet members and guests, providing a warm and welcoming experience.
  • Assist with membership sign-ups, updates, and cancellations.
  • Resolve member concerns and escalate to a manager as needed.
  • Answer phones and respond to member inquiries in a friendly and professional manner.
  • Perform retail transactions and drive sales goals.
  • Ensure the cleanliness and maintenance of the club, including exercise equipment and amenities.
Qualifications
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
What We Offer
  • Career advancement opportunities.
  • Weekly pay with monthly bonus opportunities.
  • Black Card membership, employee perks, rewards, and discounts.
  • Paid breaks and time off.
  • 401(k) and Roth Retirement savings plan with employer match.


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