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Store Operations Manager
2 months ago
**Job Summary**
As an Assistant General Manager at Wawa, you will be responsible for leading the day-to-day operations of the store in the absence of the General Manager and supporting the General Manager in all aspects of running the store.
**Key Responsibilities**
- Execute the corporate training plan for all Customer Service Associates (CSAs) and conduct hands-on training to ensure associate proficiency.
- Ensure the execution of all action plans and initiatives to drive business growth and improve store performance.
- Collaborate with the General Manager to develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor and analyze store performance metrics to identify areas for improvement and implement corrective actions.
- Provide coaching and development opportunities to CSAs to enhance their skills and knowledge.
**Requirements**
- High school diploma or equivalent required; associate's or bachelor's degree in business administration or related field preferred.
- Minimum 2 years of experience in retail management or a related field.
- Proven track record of leadership and management experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.