Restaurant Operations Manager

2 weeks ago

Chantilly, Virginia, United States Wingstop Full time
General Manager Job Description

Wingstop is seeking a highly skilled and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of-house team.

Key Responsibilities:
  • Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
  • Work with the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
  • Communicate job expectations to the staff, plan, monitor, and review performance, plan and review compensation actions, and enforce policies and procedures.
  • Communicate in a timely and effective manner with the District Manager about operational and human resources issues.
  • Perform regular restaurant inspections to ensure the team and restaurant are meeting standards.
  • Track inventory and ensure accurate record keeping.
  • Identify and resolve issues with food preparation and help the team handle customer service issues with grace, courtesy, and the goal of cultivating happy, returning customers.
  • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, and complying with health and legal regulations.
  • Achieve company goals by accepting ownership for accomplishing new and different job responsibilities and exploring opportunities to add value to job accomplishments.
Requirements:
  • Guest service mentality and a genuine desire to serve guests.
  • Maintain a calm, tactful demeanor when dealing with difficult situations.
  • Ongoing learner with an insatiable curiosity and an interest in self-improvement.
  • Ability to measure performance, subjectively and objectively.
  • Cultivate an attractive culture within the restaurant.
  • Ability to handle numerous job duties essential to running a restaurant.
  • Competent in key areas of responsibility, including labor management, store operations, and customer care.
  • Superior leadership, organizational, and time management skills.
  • Possesses a confident and professional demeanor, inspires trust, models best practices, and cultivates morale and teamwork among team members.
  • Proactive problem-solver and decision-maker.
  • Must thoroughly understand the importance of good hygiene and food handling practices.
  • Flexible schedule required, including weekends and nights.
  • Strong work ethic.
  • Minimum of 2 years of previous food service, retail, or restaurant supervisory experience.
Additional Information:
  • Restaurant experience is required.
  • Manager Food Handler Certification required.
  • PTO/Vacation.
  • Free Meals.
  • Excellent Opportunities for Advancement.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

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