Operations Manager

2 weeks ago

Chantilly, Virginia, United States Red River Full time
Operations Manager Job Description

Red River is seeking an experienced Operations Manager to oversee the onboarding of new clients and ensure seamless integration of processes and personnel. This role requires strong decision-making skills, strategic thinking, and excellent communication skills.

Key Responsibilities:
  • Work with the Service Delivery Manager to ensure levels are met, issues are resolved, and client expectations are exceeded.
  • Manage client contracts and finance to meet commitments, requirements, and expectations of the services.
  • Track client acceptance of deliverables and changes, and ensure timely submission of client deliverables and transition milestones.
  • Check and approve monthly invoices, support development of amendment pricing proposals, service fees, and change requests.
  • Ensure compliance with client data privacy and cyber security obligations, including security and connectivity projects.
  • Prepare documents and facilitate account governance meetings, including weekly operations checkpoints, monthly performance reviews, and quarterly business reviews.
  • Report on metrics and continuous improvement plans to enhance management of accounts, cost controls, and customer satisfaction.
  • Implement the Customer Satisfaction Program and meet with clients to obtain feedback and review customer satisfaction surveys.
Requirements:
  • Bachelor's Degree or equivalent work experience.
  • Understanding of IT Infrastructure (System, Network, and Cloud).
  • Understanding of finance with a passion for numbers.
  • Strong decision-making skills based on complex problem-solving and strategic thinking.
  • Good working knowledge of various systems covering finance, marketing, and operations.
Preferred Qualifications:
  • Strong understanding of ITIL processes and requirements.
  • Project Management familiarity.

Red River offers a competitive salary, excellent benefits, and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates.

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