Account Manager

5 days ago


Frederick, Maryland, United States Unified Power Full time
Job Summary:
Unified Power Company is seeking a highly skilled Account Manager & Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to both the sales team and customers.

About the Role:
This role involves managing customer communications, coordinating internal resources, and ensuring smooth operations and excellent service delivery. You will work closely with sales representatives, customers, and various internal departments to ensure customer needs are met and exceeded.

Responsibilities:
  • Manage and assist with customer communications (calls and emails), ensuring timely responses within business hours.
  • Maintain active communication between internal departments, the sales team, and customers to ensure smooth completion of orders.
  • Assist with new order entry by analyzing and obtaining information from customer orders, ensuring accuracy in data entry and order setup in company systems.
  • Assign and schedule customer work orders to Field Engineers, balancing customer requested dates, available capacity, and minimizing non-productive time (e.g., travel).
  • Coordinate resources for customer orders, including subcontractors, direct-ship vendors (such as batteries), and OEMs.
  • Provide regular updates to customers and follow up on orders to ensure processing by specified dates.
  • Work closely with procurement and logistics teams to ensure customer requirements are met, and identify alternatives when necessary.
  • Support the sales team by preparing customer proposals and RFQs, liaising with the estimating group as needed.
  • Assist with troubleshooting customer orders, account statuses, and resolving relevant issues.
  • Monitor and review customer orders to verify validity, compliance with Terms and Conditions, and alignment with company policies.
  • Help develop data and guides to assist the sales team in meeting targets.
  • Provide exceptional post-sale support and maintain customer satisfaction through regular communication and updates.


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