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Automotive Sales and Service Advisor
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Service Writer/Sales Representative to join our team at Caliber Auto Care. As a Service Writer/Sales Representative, you will be responsible for providing exceptional customer service, promoting our services and products, and driving sales growth.
Key Responsibilities:
- Promptly greet customers in a professional and courteous manner, using standardized customer service techniques.
- Listen to and thoroughly document customer concerns, inspect vehicle, and refer to service history to accurately identify and verify customer service needs.
- Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes, including cost and time of completion for approved services, and provide updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
- Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is highly preferred, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date.
- Ability to work a minimum of five days, including Saturdays.
Equal Employment Opportunity:
Caliber Auto Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
