Service Advisor

2 weeks ago

Keller, Texas, United States Sun Auto Tire and Service Full time
Service Advisor Job Description

At Sun Auto Tire & Service, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service and promoting our services to customers.

Key Responsibilities:
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customers' concerns, inspect vehicles, and refer to service history to accurately identify and verify customers' service needs.
  • Recommend services according to your level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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