Assistant Manager, Issue Management

6 days ago

New York, New York, United States The Estee Lauder Companies Inc. Full time

Job Summary

The Assistant Manager, Issue Management will support the Crisis and Issue Management Team in organizing and managing Global and Regional Issue Working Groups (IWGs) and team operations. This includes serving as Global Crisis and Issues Management Portal Administrator and supporting cross-functional teams in assessing and addressing issues.

Key Responsibilities

  • Provide project management support for workstreams and initiatives including development of dashboards and trackers
  • Document and distribute assigned actions, track progress and completion
  • Manage, improve and elevate use of crisis and issue management portal
  • Propose and manage approved enhancements to the portal and app
  • Develop and execute training for new users of the portal and app
  • Create and grant issue-specific channel access/permission to selected team members for IWG collaboration and discussions
  • Manage issue/crisis document library for playbooks, protocols and guidelines
  • Track and compile team management statistics and analytics to identify trends, learnings and opportunities
  • Assist with developing and updating playbooks, training materials and presentations

Requirements

  • 3-5 Years of experience
  • Bachelor's degree
  • Self-Starter
  • Project management experience and excellent organizational skills to assist with simultaneously managing numerous teams each with many moving parts
  • Attention to detail for effective documentation and tracking
  • Ability to act quickly and juggle numerous and shifting priorities
  • Data analytics and reporting experience
  • Knowledge of Microsoft Office 365 capabilities (Including Teams, Planner, SharePoint, Excel)
  • Product Quality, Supply Chain, R&D and/or CPG experience a plus

About The Estee Lauder Companies Inc.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is our policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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