Regional IT Operations Coordinator

4 days ago


Carrollton, Texas, United States MB2 Dental Solutions Full time
Overview

MB2 Dental Solutions, a pioneering Dental Partnership Organization, is seeking a highly skilled Regional IT Operations Coordinator to join our team.

This is an exceptional opportunity to work collaboratively with a talented team while independently managing multiple job tasks and responsibilities.

As a Regional IT Operations Coordinator, you will play a critical role in bridging the gap between MB2 HQ and partner practices, ensuring seamless IT operations and driving business success.

Key Responsibilities
  • Develop and implement IT plans and policies that align with the organization's goals and objectives.
  • Serve as the primary point of contact between headquarters and partner practices for IT-related matters.
  • Build and maintain strong relationships with partnered practices, including doctor owners, practice staff, and practice IT support.
  • Oversee IT projects within the region, coordinating with project teams at our headquarters to ensure successful implementation and adherence to timelines and budgets.
  • Provide technical support to partner practices, addressing issues and ensuring efficient resolution of IT-related problems.
  • Work with IT support teams, vendors, and service providers to implement and monitor IT security measures, negotiate contracts, and meet service level agreements.
  • Monitor expenses and identify cost-saving opportunities without compromising on service quality.
  • Define and track key performance indicators (KPIs) for IT operations in the region.
  • Generate regular reports for senior management, highlighting achievements, challenges, and opportunities for improvement.
  • Facilitate change management processes for IT initiatives, ensuring smooth transitions and minimal disruptions.
Qualifications
  • 3+ years of IT experience
  • Familiarity with dental software is preferred
  • Some travel is required


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