Customer Service Representative
3 days ago
Aire Serv is a leading provider of heating and air conditioning installation, maintenance, and repair services. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner. You will be the first point of contact for our customers and will be responsible for providing exceptional customer service and support.
Key Responsibilities:
- Receive and respond to customer inquiries and complaints in a timely and professional manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
- Perform other duties as needed which may include cross-training in related positions
Requirements:
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- General computer knowledge, including Microsoft Office
- Typing skills a plus
Benefits:
We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.
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