Customer Service Representative

4 weeks ago


Woodbridge, Virginia, United States EMMANUELS HVAC LLC Full time
Job Overview

Aire Serv is a leading provider of heating and air conditioning installation, maintenance, and repair services. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner. You will be the first point of contact for our customers and will be responsible for providing exceptional customer service and support.

Key Responsibilities:

  • Receive and respond to customer inquiries and complaints in a timely and professional manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
  • Perform other duties as needed which may include cross-training in related positions

Requirements:

  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills a plus

Benefits:

We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.



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