Customer Service Leader

4 weeks ago


Woodbridge, Virginia, United States Food Lion Full time
Job Summary

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

Provide prompt, accurate, and friendly service to customers
Greet each customer and use their name whenever possible
Maintain a neat and clean presentation of the work station and front end area of the store
Ensure store office functions are completed accurately and on time
Report any register malfunction to the Customer Service Manager or place service calls in an efficient manner

Requirements

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions

Physical Requirements

Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequently/continuously reach and grasp at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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