Customer Service Representative

3 days ago


Woodbridge, Virginia, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer experience team, you will play a critical role in delivering exceptional service to our customers, ensuring their satisfaction, and driving business growth.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions, ensuring a positive experience for every customer.
  • Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless service delivery and meet customer needs.
  • Utilize our proprietary technology, including the Taexx built-in pest control system, to provide innovative solutions to customers.
  • Meet or exceed customer satisfaction targets, ensuring a high level of customer loyalty and retention.
What We Offer
  • A competitive salary and bonus structure, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid time off, holidays, and employee discounts.
  • Tuition reimbursement and dependent scholarship awards.
Requirements
  • 1 year of previous customer service experience.
  • Basic computer skills and ability to learn our proprietary software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet customer satisfaction targets.
Why HomeTeam?

HomeTeam Pest Defense is a leading provider of pest management services to homebuilders, with a strong reputation for innovation, quality, and customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, driving business growth and delivering exceptional customer experiences.



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