Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer experience team, you will play a critical role in delivering exceptional service to our customers, ensuring their satisfaction, and driving business growth.
Key Responsibilities- Provide exceptional customer service through phone, email, and in-person interactions, ensuring a positive experience for every customer.
- Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Collaborate with internal teams to ensure seamless service delivery and meet customer needs.
- Utilize our proprietary technology, including the Taexx built-in pest control system, to provide innovative solutions to customers.
- Meet or exceed customer satisfaction targets, ensuring a high level of customer loyalty and retention.
- A competitive salary and bonus structure, with opportunities for advancement and professional growth.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- A 401(k) plan with company match and employee stock purchase plan.
- Paid time off, holidays, and employee discounts.
- Tuition reimbursement and dependent scholarship awards.
- 1 year of previous customer service experience.
- Basic computer skills and ability to learn our proprietary software.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet customer satisfaction targets.
HomeTeam Pest Defense is a leading provider of pest management services to homebuilders, with a strong reputation for innovation, quality, and customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, driving business growth and delivering exceptional customer experiences.
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