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Customer Service Ambassador

2 months ago

Aurora, Colorado, United States Mark Peter - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative at Mark Peter - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and nurture strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-centric approach to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other team members to ensure seamless communication and coordination with clients.
    • Participate in cross-functional teams to drive business growth and improve client satisfaction.
Requirements
  • Customer Service Expertise
    • Demonstrate a strong commitment to customer service and a passion for delivering exceptional experiences.
    • Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
  • Insurance Industry Knowledge
    • Stay up-to-date on industry trends, products, and services to provide informed guidance to clients.
    • Understand the complexities of insurance policies and procedures to resolve client inquiries efficiently.
  • Problem-Solving and Adaptability
    • Proactively identify and resolve client issues in a timely and professional manner.
    • Adapt to changing business needs and priorities while maintaining a customer-centric focus.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to reward high-performing team members.
  • Opportunities for Growth and Development
    • Participate in ongoing training and development programs to enhance skills and knowledge.
    • Explore opportunities for advancement within the agency to drive career growth.
  • Valuable Work Experience
    • Gain valuable experience in the insurance industry and develop a strong understanding of business operations.
    • Contribute to a dynamic and supportive team environment that fosters growth and success.