Operations Specialist

4 weeks ago


Madison, Wisconsin, United States Wisconsin Foundation and Alumni Association Full time
Job Title: Operations / Customer Support Specialist

At the Wisconsin Foundation and Alumni Association, we are seeking a highly skilled and detail-oriented Operations / Customer Support Specialist to join our team. This is a full-time position that will require you to work onsite at our Madison, WI office location.

About the Role:

The Operations / Customer Support Specialist will be responsible for providing efficient and effective operational support functions for the organization. This includes providing professional, hospitable, and courteous communication, receiving and delivering packages and mail, processing mail and packages for shipment, and maintaining the postage meter.

Key Responsibilities:
  • Provide effective and efficient delivery of multiple internal service functions to a wide variety of stakeholders.
  • Engage in professional, hospitable, and courteous communication.
  • Receive and deliver packages and mail across the organization.
  • Process mail and packages for shipment.
  • Maintain the postage meter, handle postage monies, install updates, and arrange service calls.
  • Assist in coordinating support for mailings, events, and other operational needs.
  • Prepare request for payment vouchers, including the monthly UPS invoice.
  • Order and manage inventory of supplies, special projects, shipping, and mailing.
  • Provide occasional transportation and delivery services as it relates to operational needs.
  • Manage general office supplies inventory.
  • Support, as needed, print and/or mailing projects.
  • Provide data entry support for Gift Services.
  • Provide digital print support for internal colleagues.
Requirements:
  • 1+ year customer service and/or support experience.
  • Valid drivers license.
  • Ability to work collaboratively with a wide variety of internal stakeholders.
  • Ability to work independently with well-developed critical thinking skills.
What We Offer:

We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service. The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer.



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