Customer Service Delivery Station Associate
3 weeks ago
As a Delivery Station Liaison at Amazon, you will play a critical role in ensuring our customers receive their packages on time and with a smile. You will be the face of Amazon, providing exceptional customer service and support in our last-mile delivery warehouses.
Key Responsibilities
Communicate with customers directly in-person, via phone, and via email to resolve issues and provide support
Empathize with and prioritize customer needs, upholding company values and respecting every customer
Resolve issues and set appropriate expectations with customers, consistently composing grammatically correct and concise written responses
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Work a flexible Full-Time schedule, performing tasks such as carrying, lifting, pushing, and pulling up to 49 pounds, and standing and walking during shifts lasting up to 12 hours
About the Team
Our Customer Service team is dedicated to being Earth's most customer-centric company. We empower and look after our people, so they have the time and energy to focus on our customers' happiness. We support our self-service channels to offer expert insights into our customers' most complex issues.
What We Offer
Competitive base pay, ranging from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market
Total compensation package, including equity, sign-on payments, and other forms of compensation
Full range of medical, financial, and other benefits
Requirements
High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching, and instant messenger tools
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