Customer Service Delivery Station Associate

4 weeks ago


San Jose, California, United States Amazon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Liaison. In this role, you will play a critical part in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Communicate with customers directly, providing real-time support and resolving issues promptly.
  • Empathize with and prioritize customer needs, upholding company values and respecting every customer interaction.
  • Work closely with warehouse associates, delivery partners, and customers to ensure seamless order fulfillment and delivery.
  • Develop logistical and customer expertise, connecting with customers daily to provide accurate and up-to-date information about their packages.
  • Collaborate with the Customer Service team to identify and resolve customer issues, ensuring a positive experience for all.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Previous experience in customer service, preferably in a logistics or delivery environment.
  • Excellent verbal and written communication skills, with the ability to effectively prioritize work time and manage multiple tasks.
  • Proficiency in Windows Operating Systems and Microsoft Outlook, with experience using multiple web browsers, database searching, and instant messenger tools.
What We Offer

As a Delivery Station Liaison at Amazon, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to succeed.



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