AWS Incident Response Specialist
3 weeks ago
AWS is seeking an experienced Incident Management Engineer to join our team. As an Incident Management Engineer, you will be responsible for driving the resolution of large-scale customer impacting incidents as part of a team rotation. This includes driving critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
The ideal candidate will have a strong background in technical support, customer ownership, and leadership. You will play a pivotal role in providing incident response, account ownership, and customer communication. The salary range for this position is estimated to be around $120,000 - $180,000 per year, depending on location and experience.
We value candidates who possess excellent written and verbal communication skills and a passion for leading the resolution of critical incidents. If you're looking for a challenging and rewarding role, please read on.
About AWS Support
AWS Support is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector. Our team is committed to delivering exceptional service and support to our customers.
Key Responsibilities
* Drive the resolution of large-scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams
* Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
This is a global role that requires travel, and we offer a comprehensive relocation package for the right candidate.
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