Guest Experience Associate

19 hours ago


Phoenix, Arizona, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at JW Marriott Phoenix Desert Ridge Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and share highlights of the local area with guests
  • Provide exceptional customer service and ensure a safe and welcoming environment for all guests
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • High school diploma or equivalent required
  • No related work experience necessary
  • No supervisory experience required
  • Ability to work in a fast-paced environment and adapt to changing situations
About Marriott

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. Our hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.



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