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Guest Services Ambassador

2 months ago

Greensboro North Carolina, United States Oak View Group Full time

Job Summary:

Oak View Group is seeking a highly skilled Guest Services Attendant to join our team. As a Guest Services Attendant, you will be responsible for creating an exceptional customer service experience for guests. You will work in a team-oriented environment to ensure a pleasant and safe environment for our guests and ensure all service needs are met.

Key Responsibilities:

  • Be polite and approachable, making contact with every guest a positive exchange.
  • Maintain a work area (before, during, and after events) and report any maintenance or housekeeping needs.
  • Monitor guest conduct and aid guests when necessary.
  • Perform crowd control management functions.
  • Act as a member of the emergency evacuation team by directing guests to emergency exits when necessary.
  • Perform other duties and responsibilities as assigned.

Requirements:

  • High School diploma or GED
  • Follow procedures and safety standards as directed.
  • Ability to work independently and remain flexible in role.
  • Exceptional customer service skills—outgoing and friendly personality required.
  • Ability to work a flexible work schedule including days, nights, weekends and holidays.

About Us:

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Our Commitment:

We are committed to equal employment opportunity and creating environments that reflect and celebrate the diverse communities in which we operate and serve. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.