Guest Services Supervisor

3 weeks ago

Greensboro, United States AEG Full time
Job Description

We are seeking a dynamic and experienced Guest Services Supervisor to join our team at AEG. As a key member of our Guest Services team, you will be responsible for ensuring a positive guest experience and providing exceptional customer service.

Key Responsibilities:

  • Coach and motivate guest services staff to deliver exceptional service and maintain a positive work environment.
  • Ensure guest compliance with venue policies and procedures.
  • Enforce Greensboro Complex part-time policies and procedures regarding employee dress code, attendance, and behavior.
  • Provide leadership, training, and motivation to guest services staff.
  • Set and maintain exceptional service standards and ensure a positive guest experience.
  • Serve as supervisor for small athletic events and special events.
  • Support fellow Guest Services Supervisors to continue improving guest experience.
  • Pre and post-event procedures: staff check-in and out, gate preparation, distribution of event supplies, locking doors, signage, lost and found inventory.
  • Effectively communicate escalated employee issues to Guest Services Management.
  • Be knowledgeable about arena and surrounding areas; ensure guests have a fun and safe experience.
  • You must be a team player; committed to both helping staff achieve goals and working efficiently and enthusiastically to solve customer issues.
  • Communicate between departments as necessary to resolve event issues, guest complaints, or emergencies (Box Office, Custodial, First Aid).
  • Complete incident or injury reports for guests and staff.
  • Act in a courteous and professional manner at all times.
  • Must be able to perform in a fast-paced work environment and maintain an outstanding guest-service focus.
  • Help with escorting ADA guests to seating area (including wheelchair transport).
  • Work on your feet for 4+ hour shifts.

Qualifications:

  • High school diploma, GED, or equivalent preferred.
  • Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
  • Exceptional customer service experience and skills - outgoing and friendly personality required.
  • Candidate should have strong leadership, problem-solving, and organizational skills.
  • Ability to communicate clearly and concisely in the English language.
  • Possess superior interpersonal and communication skills.
  • Ability to work both independently and as part of a team, remaining flexible in role.
  • Must have the ability to work a flexible schedule including nights, weekends, and holidays.

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