Director of Guest Services
5 days ago
Serves as the property Manager on Duty, overseeing all property operations to ensure exceptional hospitality and service standards are met.
Key Responsibilities- Represents property management in resolving guest or property-related situations.
- Manages the flow of questions and directs guests within the lobby.
- Serves as Guest Relations Manager, tracking service issues and ensuring prompt resolution.
- Leads Guest Services Teams, utilizing interpersonal and communication skills to advocate sound financial and business decision-making.
- Supervises and manages employees, ensuring day-to-day operations meet quality, standards, and customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work, handling complaints and resolving grievances.
- Conducts regular inspection tours, ensuring compliance with policies, standards, and procedures.
- Ensures exceptional customer service, providing services above and beyond for customer satisfaction and retention.
- Empowers employees to provide excellent customer service, observing service behaviors and providing feedback.
- Maintains high visibility in public areas during peak times, interacting with customers to obtain feedback on quality of product, service levels, and overall satisfaction.
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Marriott International offers a competitive salary range of $77,000 to $97,000 annually, along with a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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