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Director of Guest Services

2 months ago

Washington, United States Marriott Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled and experienced Director of Guest Services to join our team at Marriott Hotels & Resorts. As a key member of our property management team, you will be responsible for overseeing all property operations and ensuring that the highest levels of hospitality and service are provided to our guests.

Key Responsibilities:

  • Represent property management in resolving any guest or property-related situation.
  • Manage the Guest Services team, ensuring that all guest needs are met and exceeded.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and analyze guest feedback and make recommendations for improvement.

Requirements:

  • Proven experience in hospitality management, preferably in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of hospitality industry trends and best practices.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.