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Lead Retail Sales Associate

2 months ago

Washington, United States Guest Services Full time
Job Summary

We are seeking a highly skilled and experienced Retail Team Lead to join our team at Guest Services. As a Retail Team Lead, you will be responsible for assisting in the daily operation of the gift shop, maintaining a consistently high standard of guest service, cleanliness, product presentation, and cost control.

Key Responsibilities
  • Monitor and supervise workers to ensure efficient and safe completion of all retail tasks daily.
  • Train hourly staff for peak performance and monitor staff's development.
  • Assist in scheduling of staff as well as coordinating break and lunch schedules.
  • Participate in and give working direction for pre/post season setup/teardown of gift shop.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene.
  • Assist in receiving and verifying quantities of merchandise.
  • Maintain store displays daily through stock rotation, cleaning, and organizing.
  • Assist in maintaining department records such as schedules, payroll, deposits, and daily cash reports.
  • Complete sales in POS in an accurate, efficient, and friendly manner; assist clerks with same.
  • Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
  • Notify Manager of all unusual events, circumstances, and all safety or quality control issues.
  • Attend and participate in safety meetings.
Requirements
  • High School Diploma/G.E.D. equivalent preferred.
  • MAST/TIPS required.
  • One or more years retail experience required. National Park gift shop experience strongly preferred.
  • Ability to learn and use retail POS system including computerized cash register and credit card terminal.
Physical and Mental Requirements
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
  • Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally.
  • Able to stand for extended periods and climb steps regularly.
  • Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English. Ability to read and write job related documents in English.