Current jobs related to Director of Guest Services - Washington - Marriott International

  • Ramp Captain

    4 weeks ago


    Washington, Washington, D.C., United States Evolution Parking & Guest Services Full time

    Job OverviewEvolving the guest experience is at the forefront of our operations, and we're seeking a skilled Ramp Captain to lead the charge. As a key member of our team, you'll be responsible for orchestrating the service experience for hotel guests, ensuring that our site's service standards are met or exceeded.Key Responsibilities:Maintain a professional...


  • Washington, Washington, D.C., United States Evolution Parking & Guest Services Full time

    Job Title: Regional Director of OperationsAbout the Role:Evolution Parking & Guest Services is seeking a highly skilled Regional Director of Operations to oversee multi-unit operations, drive business metrics, and develop a high-performing team. The ideal candidate will have a strong background in valet parking, management, and customer service, with...


  • Washington, Washington, D.C., United States Guest Services, Inc Full time

    Job Title: Retail CashierLocation: Guest Services, Inc. - American History BranchWe are seeking a detail-oriented and customer-focused Retail Cashier to join our team at the American History Branch of Guest Services, Inc. As a Retail Cashier, you will be responsible for providing exceptional customer service, handling transactions, and maintaining a clean...


  • Washington, United States Marriott Full time

    Job Number 24169092 Job Category Rooms & Guest Services Operations Location The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property...


  • Washington, United States Marriott Full time

    Job SummaryServe as the property Manager on Duty, overseeing all property operations to ensure exceptional hospitality and service standards are met.Key ResponsibilitiesRepresent property management in resolving guest or property-related situations.Manage the flow of questions and direct guests within the lobby.Track service issues and serve as Guest...


  • Washington, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations...


  • Washington, Washington, D.C., United States Marriott Full time

    Job SummaryServe as the property's Manager on Duty, overseeing all operations to ensure exceptional hospitality and service standards are met.Key ResponsibilitiesRepresent property management in resolving guest or property-related situations.Manage the flow of questions and direct guests within the lobby.Track service issues and serve as Guest Relations...

  • Executive Chef

    4 weeks ago


    Washington, Washington, D.C., United States Guest Services Full time

    Job SummaryThe Lead Cook is a key member of our culinary team, responsible for leading employees in the preparation and distribution of food service to guests and other events. This role requires a strong focus on ensuring food preparation meets established sanitation standards and food production guidelines.Key ResponsibilitiesInstructs and leads kitchen...

  • Lead Cook

    4 weeks ago


    Washington, Washington, D.C., United States Guest Services Full time

    Job SummaryThe Lead Cook is a key member of our culinary team, responsible for leading employees in the preparation and distribution of food service to guests and other events. This role requires a strong focus on ensuring food preparation meets established sanitation standards and food production guidelines.Essential FunctionsInstructs and leads kitchen...


  • Washington, United States Marriott International Inc Full time

    Job SummaryServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles...


  • Washington, Washington, D.C., United States Guest Services, Inc Full time

    Guest Services, Inc. is Hiring!We are seeking a reliable and professional Cashier to join our team at Guest Services, Inc. As a Cashier, you will be responsible for providing exceptional customer service while maintaining a high level of accuracy and efficiency in handling cash transactions.Key Responsibilities:Process cash transactions with accuracy and...


  • Washington, United States Guest Services, Inc Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Cashier- $ Guest Services is now hiring Part-Time Cashiers. Candidates should be reliable, professional, and have a keensense of cleanliness. Guest Services, Inc. offers competitive pay and amazingbenefits such as a 401K savings plan, paid time off, employee discounts atrecreational and...


  • Washington, Washington, D.C., United States Guest Services, Inc Full time

    Job Summary:As a Dining Room Manager at Guest Services, Inc., you will be responsible for overseeing all aspects of Dining Room operations, including food, beverage, equipment, and property management. Your goal will be to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.Key Responsibilities:Monitor...


  • Washington, Connecticut, United States The Hoxton Full time

    Job DescriptionWe are seeking a highly skilled Guest Service Agent to join our team at The Hoxton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay with us is memorable and enjoyable.Key Responsibilities:Assist guests with check-in and check-out, as well as other cashiering...


  • Washington, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The Morrow Hotel Washington, DC Curio Collection by Hilton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service...


  • Washington, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The Morrow Hotel Washington, DC Curio Collection by Hilton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service...

  • Guest Service Agent

    2 months ago


    Washington, United States HYATT Hotels Full time

    Hyatt Hotels - 2121 M Street NW [Customer Service Rep] As a Guest Service Agent at Hyatt, you'll: Be responsible for checking in and checking out of all hotel guests; Have excellent organization and communication skills as well as superior guest service abilities; Be responsible for cash handling, answering telephones, providing local information to guests,...


  • Washington, United States European Wax Center Cleveland Park DC Full time

    About European Wax Center Cleveland Park DCWe're a dynamic team dedicated to providing exceptional customer experiences and revealing beautiful skin. As a Sales/Guest Service Associate, you'll play a vital role in delivering outstanding service and ensuring our guests feel valued and satisfied.Key Responsibilities:Greet and welcome guests in a friendly and...


  • Washington, United States Sonesta International Hotels Full time

    Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Job Description. DUTIES AND RESPONSIBILITIES:Welcome guests in a friendly, prompt and professional manner. Register guests, Guest Service, Representative, Guest, Retail, Hotel

  • Guest Service Expert

    4 weeks ago


    Washington, United States Marriott Full time

    Unlock Your Potential as a Guest Service ExpertAt Marriott, we're not just serving food and drinks - we're crafting unforgettable experiences for our guests. As a Guest Service Expert, you'll be the face of our hospitality, delivering exceptional service that exceeds expectations.Key Responsibilities:Set the tone for a memorable dining experience by ensuring...

Director of Guest Services

2 months ago


Washington, United States Marriott International Full time
Job Number 24169092
Job Category Rooms & Guest Services Operations
Location The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Supervises Concierge and/or Bell Staff, when applicable.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.

• Assists with energy conservation efforts by monitoring compliance during property tours.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Sends copy of MOD report to all departments on a daily basis.

• Ensures compliance with all policies, standards and procedures.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to guests as requested.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Records guest issues in the guest response tracking system.

• Reviews comment cards and guest satisfaction results with employees.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Participates as needed in the investigation of employee and guest accidents.

• Performs Front Desk duties in high demand times.

The salary range for this position is $75,000 to $95,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.