Customer Experience and Billing Specialist

3 weeks ago


Atlanta, Georgia, United States GlassesUSA Full time
Job Description

GlassesUSA.com is a leading online eyewear retailer that is disrupting the traditional eyewear industry. We are seeking a Customer Experience and Billing Specialist to assist our customers with all their billing needs.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to earn our customers' trust. They will be responsible for resolving customer queries, recommending solutions, and solving billing inquiries and issues.

The successful candidate will have a high attention to detail, patience when handling tough cases, and an analytical mindset. They will be great with numbers and have a strong understanding of how CRM systems work.

The Customer Experience and Billing Specialist will work closely with our team to ensure that our customers receive exceptional service during all sales and after-sales procedures.

Responsibilities:

  • Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.
  • Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
  • Complete tickets based on priority and SLA protocols.
  • Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.
  • Completing daily tasks assigned.
  • Leading and developing special projects and initiatives.

What we're looking for:

  • An individual with a high attention to detail.
  • Patience when handling tough cases.
  • An Individual that is great with numbers and has an analytical mindset.
  • Great customer service organization - deliver WOW to our customers.
  • An individual that prioritizes teamwork.
  • Someone who is dependable and reliable.
  • Willingness to actively contribute to and lead improvement initiatives.

Benefits:

  • Entitlements to the company's benefits policy.
  • Paid time off.
  • Sick days.
  • Life Insurance.
  • Disability Coverage.
  • Referral Program.
  • Various other benefits via TriNet.

Job Type:

Full-time. On site.

College Park, GA (Greater Atlanta Area).

Schedule:

  • Monday-Friday.
  • 9-Hour Shifts, rotating shifts from 9:00 AM-6:00 PM up to 12:00 PM-9:00 PM.

  • Billing Specialist

    2 days ago


    Atlanta, Georgia, United States Staff Full time

    Job Title: Billing SpecialistAs a key member of the Accounting Department, the Billing Specialist plays a crucial role in ensuring the accurate and timely completion of billing tasks. This position requires a high level of attention to detail and organizational skills to manage multiple assignments and deadlines.Key Responsibilities:Assist in responding to...


  • Atlanta, Georgia, United States Staff Financial Group Full time

    Job SummaryWe are seeking a highly skilled Medical Billing Specialist to join our team at Staff Financial Group. As a key member of our revenue cycle team, you will be responsible for ensuring accurate and timely billing and collections for our healthcare clients.Key ResponsibilitiesCommunicate effectively with healthcare providers and legal professionals to...

  • Billing Specialist

    2 weeks ago


    Atlanta, Georgia, United States Kilpatrick Townsend & Stockton Full time

    Job Title: Billing SpecialistKilpatrick Townsend & Stockton LLP is seeking a highly skilled Billing Specialist to join our Financial Services Department in Atlanta, Washington DC, or Chicago office. As a key member of our team, you will play a vital role in providing exceptional service to our internal and external clients.Job Summary:The Billing Specialist...

  • Billing Specialist

    4 weeks ago


    Atlanta, Georgia, United States destinationone Consulting Full time

    Job Title: Billing SpecialistDestinationone Consulting is seeking a skilled Billing Specialist to join our team. As a Billing Specialist, you will play a critical role in managing client billing processes, ensuring accurate invoicing, and maintaining financial records.Key Responsibilities:Prepare and issue invoices to clients based on legal services...

  • Billing Specialist

    2 weeks ago


    Atlanta, Georgia, United States Taylor English Duma LLP Full time

    Taylor English Duma LLP Seeks Experienced Billing SpecialistWe are seeking a seasoned billing specialist to join our growing accounting department at Taylor English Duma LLP. The ideal candidate will have a strong background in legal billing and experience with high-volume billing processes.Responsibilities:Execute monthly attorney billing with accuracy and...

  • Billing Specialist

    3 weeks ago


    Atlanta, Georgia, United States Wegman Partners Full time

    Job Title: Billing SpecialistWe are seeking a highly skilled Billing Specialist to join our team at Wegman Partners. As a key member of our financial operations team, you will be responsible for submitting bills to various client e-billing platforms.Key Responsibilities:Assist with or handle law firm billing processesExperience with eBilling is a...

  • Billing Specialist

    1 day ago


    Atlanta, Georgia, United States Constangy Brooks Smith & Prophete LLP Full time

    Job SummaryConstangy, Brooks, Smith & Prophete LLP is seeking a highly skilled Billing Specialist to join our team in Atlanta, GA. As a key member of our financial operations team, you will be responsible for performing billing duties according to established policies and procedures.Key ResponsibilitiesCompile and manage attorney billing, ensuring accuracy...

  • Billing Specialist

    1 month ago


    Atlanta, Georgia, United States The Edwards Law Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Billing Specialist to join our team at The Edwards Law Group. As a Billing Specialist, you will play a critical role in ensuring the timely and accurate processing of invoices and payments.Key ResponsibilitiesInvoice Processing: Distribute initial invoices for attorney review, maintain accurate...

  • Billing Specialist

    2 days ago


    Atlanta, Georgia, United States Constangy Brooks Smith & Prophete, LLP Staff Full time

    Job Title: Billing SpecialistWe are seeking a highly skilled Billing Specialist to join our team at Constangy Brooks Smith & Prophete, LLP Staff. As a key member of our accounting team, you will be responsible for performing billing duties according to established policies and procedures.Key Responsibilities:Compile and manage attorney billingReview and edit...


  • Atlanta, Georgia, United States Selectek Full time

    Selectek is seeking a skilled Invoicing and Billing Specialist to join their team. The ideal candidate will be responsible for managing the invoicing process, ensuring timely and accurate billing to clients. Key responsibilities include:Preparing and sending invoices to clientsManaging customer billing and payment schedulesEnsuring accurate and timely...

  • Billing Specialist

    2 weeks ago


    Atlanta, Georgia, United States The Edwards Law Group Full time

    Job OpportunityWe are seeking a highly organized and detail-oriented Billing Specialist to join our team at The Edwards Law Group. As a key member of our financial operations team, you will play a critical role in ensuring the accuracy and timeliness of our billing process.Responsibilities:Distribute initial invoices for attorney review on a monthly...


  • Atlanta, Georgia, United States firstPRO, Inc Full time

    Job Title: Legal Billing SpecialistAt firstPRO, Inc, we are seeking a highly skilled Legal Billing Specialist to join our team. As a key member of our financial operations team, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Collaborate with the Billing Manager to develop and implement...


  • Atlanta, Georgia, United States firstPRO, Inc Full time

    Job Title: Legal Billing SpecialistJob Summary:We are seeking a highly skilled Legal Billing Specialist to join our team at firstPRO, Inc. As a Legal Billing Specialist, you will be responsible for providing support to the Billing Manager and overseeing the billing team when the Manager is unavailable or out of the office.Key Responsibilities:Collaborate...


  • Atlanta, Georgia, United States Pivotal Med Supply Full time

    Job Title: Billing and Collections SpecialistJoin Pivotal Med Supply, LLC, a leading healthcare startup, as a Billing and Collections Specialist. In this role, you will be responsible for insurance billing, collections, appeals, and follow-up. As a key member of our corporate team, you will work closely with the Director of RCM to ensure seamless...


  • Atlanta, Georgia, United States firstPRO, Inc Full time

    Job Title: Legal Billing SpecialistJob Summary:We are seeking a highly skilled Legal Billing Specialist to join our team at firstPRO, Inc. As a key member of our financial operations team, you will be responsible for providing support to our billing team, collaborating with the Billing Manager to develop and deliver training, and working closely with the...


  • Atlanta, Georgia, United States Destinationone Consulting Full time

    Medical Billing SpecialistDestinationone Consulting is seeking a highly skilled Medical Billing Specialist to join our team. As a Medical Billing Specialist, you will play a critical role in ensuring the financial health of our clients by managing the billing process for a healthcare practice.Key Responsibilities:Prepare and submit accurate claims to...


  • Atlanta, Georgia, United States The Primary Care Center Full time

    Job Title: Medical Billing SpecialistAt The Primary Care Center, we are seeking a highly skilled Medical Billing Specialist to join our team. As a Medical Billing Specialist, you will play a critical role in ensuring the accurate and timely processing of medical claims.Key Responsibilities:Coding patients' encounters using relevant medical codesPosting...


  • Atlanta, Georgia, United States UPS Full time

    Job Title: CMF Billing SpecialistJob Summary:The CMF Billing Specialist will be responsible for setting up E2K to ensure smooth billing operations worldwide. This role requires collaboration with the team to process CMF creation/updates for all regions, adhering to operational and customer needs.Key Responsibilities:Process incoming CMF requests,...


  • Atlanta, Georgia, United States MD1 Full time

    Job SummaryThis is a hybrid position with two days a week on average in the office on Powers Ferry. The purpose of the AR Specialist role is to oversee the accounts receivable process for our billing clients. This involves monitoring and addressing claim denials, unpaid claims, and partially paid claims in a timely manner. You are expected to take charge of...

  • Billing Specialist

    2 days ago


    Atlanta, Georgia, United States Diversified Full time

    About the RoleDiversified is seeking a skilled Billing Specialist to join our team. As a key member of our finance department, you will be responsible for managing the billing process for our construction projects. This role requires a strong understanding of construction industry billing practices, AIA billing forms, and related documentation.Key...