Front Desk Agent

1 month ago


Charlotte, North Carolina, United States Midas Hospitality Full time
Front Desk Agent Opportunity

Midas Hospitality is seeking a skilled Front Desk Agent to join our team at the Residence Inn / Fairfield Inn hotel in Charlotte, NC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to arriving, departing, and in-house guests, as well as handling telephone inquiries regarding reservations, hotel information, and guest concerns.

Key Responsibilities:
Greet and register guests, assign rooms, and issue room keys
Sort and distribute incoming mail and faxes for guests
Answer inquiries and provide information on hotel services, registration, shopping, dining, entertainment, and travel directions
Maintain accurate records of room availability and guests' accounts
Compute bills, collect payments, and make change for guests
Make, confirm, and cancel reservations

Requirements:
Previous experience as a Front Desk Agent is preferred
Experience in a customer service industry is required

About Midas Hospitality:
Midas Hospitality is a people-first organization that prioritizes its associates' growth and well-being. We offer a range of benefits, including growth and development tools, robust PTO policies, medical/dental/vision coverage, 401k matching, and an Employee Assistance Program. We are proud to be a drug-free workplace and equal opportunity employer. Please visit our website for more information on our benefits and company culture.

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