Customer Service Representative
4 days ago
Mercantile Bank is a leading financial institution dedicated to delivering exceptional banking solutions that empower individuals and businesses to achieve their goals. Our commitment to innovation, inclusivity, and collaboration drives our success and sets us apart in the industry.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Grand Rapids, MI. As a key member of our banking team, you will be responsible for providing exceptional sales and service experiences to our customers, building strong relationships, and driving business growth.
Responsibilities- Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
- Work collaboratively with the banking team to achieve sales and service goals, identifying opportunities to grow the business.
- Stay up-to-date with banking products and services, providing expert advice and guidance to customers.
- Participate in community activities and events, promoting Mercantile Bank and building relationships with customers and stakeholders.
- High School Diploma or equivalent.
- 2 years' experience in customer service in a retail sales environment.
- Experience with needs-based selling and providing exceptional customer service.
- Experience working in Retail Banking is preferred.
Mercantile Bank offers a competitive compensation package, including a salary, bonus, and benefits. We also provide opportunities for career growth and development, as well as a dynamic and supportive work environment.
Why Join Us?At Mercantile Bank, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits, including medical, dental, and vision plans, paid time off, and a 401(k) match. We also provide opportunities for professional development and growth, as well as a dynamic and supportive team environment.
How to ApplyIf you are a motivated and customer-focused individual with a passion for banking and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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