Customer Service Representative
1 month ago
We specialize in all things glass, providing quick and affordable services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process.
Job SummaryWe are seeking a skilled Customer Service Representative to join our team. As a key member of our team, you will represent Glass Doctor on support calls and be responsible for proactively handling service requests for home and business glass.
Key Responsibilities:- Receive incoming calls in a professional and courteous manner
- Quote and sell auto glass
- Schedule Auto, Home, and Business appointments for on-site estimates and installations
- Follow-up with all incoming service requests utilizing our system
- Complete work orders, return customer calls, and respond to customer complaints
- Prior experience in the auto and/or flat glass industry is a plus
- Computer literate, with working knowledge of word processing, business software, and spreadsheet applications
- Proficiency to navigate tablet-based technology
- Excellent communication skills
- Sales skills
- Good organizational and time management skills
- Paid Time Off, Medical, Dental, 401k
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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