Sales and Service Representative

2 days ago

Fort Lauderdale, Florida, United States 24 Hour Fitness Full time
Job Summary

The Sales and Service Overnight (SSO) is a key member of the Club Operations team at 24 Hour Fitness, responsible for delivering exceptional customer experiences and driving member satisfaction. This role plays a critical part in upholding the 24 Hour Fitness Service Commitments, ensuring a clean, friendly, and well-maintained gym environment.

Essential Duties & Responsibilities
  • Member Engagement: Uphold Service Commitments and drive member satisfaction by ensuring members receive a friendly greeting/check-in and prompt attention to their needs, maintaining name relationships with members, and resolving member concerns as they arise.
  • Guest Experience & New Member Onboarding: Generate quality guest visits and assist enrollment as needed by helping guests become comfortable in the club, offering tours, discussing amenities and answering membership questions, and inspiring guests to achieve their personal fitness goals.
  • Retail Merchandising and Other In-Club Promotions: Sell retail products and generate additional club revenue by maintaining a proficient knowledge base of current retail products, ensuring proper retail merchandising and planogram standards, and encouraging members to refer guests to try the club.
Organization Relationships

This position will report directly to the Sales & Service Manager.

Required Qualifications
  • Knowledge, Skills & Abilities: All 24 Hour Fitness Membership sales and administrative processes, computer skills for using 24 Hour Fitness systems and other common applications as needed, strong customer service skills, strong communication skills both oral and written, organization skills, and attention to detail.
  • Minimum Educational Level/Certifications: High School diploma or General Educational Development (G.E.D.). Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required.
  • Minimum Work Experience and Qualifications: Must have 6-12 months experience in customer service function. Prior overnight shift experience preferred. Experience operating multiple phone lines preferred. Basic computer skills.
Physical Demands/Environmental Conditions

While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms. Frequently required to lift and/or move up to 45 lbs. While performing the duties of this job, regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud.

Travel Requirement

Some travel may be required to attend meetings and trainings.

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