Service Coordinator
4 days ago
We are seeking a highly skilled Service Coordinator to join our team at Dixie Electric, Plumbing & Air. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department.
Key Responsibilities:- Schedule quoted work and request permits
- Dispatch technicians to service calls/quoted work, communicating with the customer and technician until the job is completed to satisfaction
- Work with other Dixie locations as needed to establish technician coverage
- Process work orders and update Service Titan accordingly
- Process timesheets and time-off request forms and assist with payroll issues
- Respond to and resolve customer issues
- Collect payments and process finance paperwork
- Follow up on purchase orders and coordinate deliveries
- Place orders and stock office supplies
- Complete other various duties assigned by management
- Three (3) years' experience in scheduling or dispatching in the HVAC, electrical, plumbing, or automotive industry is preferred
- Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel
- Service-Titan experience is preferred
- Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills
- Must have excellent time management skills and be a self-starter
- Ability to prioritize, adapt, and remain calm in stressful situations
- Ability to pass a drug test and background check required
- Passion for helping others. Present a professional, positive, and helpful attitude always
- Competitive Wages
- 401K Benefits with match program
- Paid Holidays
- Paid Time Off
- Health insurance plan for team members and their families
- Life Insurance
- Long Term and Short Disability
- Vision Insurance
- Dental Insurance
- Incentive Programs
- LegalShield
- Marketplace Chaplains
- On-staff National Certified Counselor
- Opportunity for professional growth and development
We believe in Doing the Right Thing, Service Excellence, Mutual Respect, Delivering Happiness, Safety, Continuous Improvement and Dedication. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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