Service Coordinator

4 days ago


Columbus, Ohio, United States Dixie Electric, Plumbing & Air Full time
Service Coordinator Job Description

We are seeking a highly skilled Service Coordinator to join our team at Dixie Electric, Plumbing & Air. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department.

Key Responsibilities:
  • Schedule quoted work and request permits
  • Dispatch technicians to service calls/quoted work, communicating with the customer and technician until the job is completed to satisfaction
  • Work with other Dixie locations as needed to establish technician coverage
  • Process work orders and update Service Titan accordingly
  • Process timesheets and time-off request forms and assist with payroll issues
  • Respond to and resolve customer issues
  • Collect payments and process finance paperwork
  • Follow up on purchase orders and coordinate deliveries
  • Place orders and stock office supplies
  • Complete other various duties assigned by management
Requirements:
  • Three (3) years' experience in scheduling or dispatching in the HVAC, electrical, plumbing, or automotive industry is preferred
  • Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel
  • Service-Titan experience is preferred
  • Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills
  • Must have excellent time management skills and be a self-starter
  • Ability to prioritize, adapt, and remain calm in stressful situations
  • Ability to pass a drug test and background check required
  • Passion for helping others. Present a professional, positive, and helpful attitude always
Perks:
  • Competitive Wages
  • 401K Benefits with match program
  • Paid Holidays
  • Paid Time Off
  • Health insurance plan for team members and their families
  • Life Insurance
  • Long Term and Short Disability
  • Vision Insurance
  • Dental Insurance
  • Incentive Programs
  • LegalShield
  • Marketplace Chaplains
  • On-staff National Certified Counselor
  • Opportunity for professional growth and development

We believe in Doing the Right Thing, Service Excellence, Mutual Respect, Delivering Happiness, Safety, Continuous Improvement and Dedication. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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