Patient Service Coordinator

1 week ago

Bloomington, Indiana, United States Piedmont Urgent Care Defunct Full time
Patient Service Representative Job Description

The Patient Service Representative is the first point of contact between the patient and clinical staff at Piedmont Urgent Care Defunct. This role plays a vital part in ensuring a positive experience for patients.

Key Responsibilities:
  • Greet patients and provide instructions to all visitors in a polite and professional manner.
  • Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes.
  • Maintain the readiness of the reception area and perform clerical tasks in accordance with established policies and procedures.
  • Determine and collect each patient's financial responsibility.
  • Assist the practice manager and other staff as required.
  • Provide overall support for Physicians and office operations.
  • Obtain and document patient history.
  • Understand and enforce standard healthcare regulatory requirements.
  • Collect and maintain all patient and business documents while maintaining confidentiality.
  • Perform office procedures, including general administrative duties.
  • Document Electronic Medical Record (EMR) all medical interventions.
  • Assure HIPAA and OSHA compliance.
  • May be asked to travel to nearby locations to support the staff.
Minimum Qualifications:
  • High school diploma or equivalent.
  • Prefer at least one year experience in a medical office or emergency room setting.
  • Urgent care experience preferred, but not required.
  • Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
  • Experience with insurance eligibility and co-pay determination.
  • Certification & experience as a medical assistant a plus, but not required.

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