Assistant Maintenance Operations Manager

7 days ago


Atlanta, Georgia, United States Venterra Realty Full time

Job Summary:

Venterra Realty is seeking a highly skilled and motivated Multi-Site Assistant Maintenance Manager to join our team. As a key member of our maintenance operations team, you will be responsible for providing technical support to our on-site maintenance teams, ensuring the smooth operation of our properties, and delivering exceptional customer service to our residents.

Key Responsibilities:

  • Provide technical support to on-site maintenance teams, including electrical, plumbing, HVAC, appliance repair, locks and keys, basic carpentry, painting, and drywall repair.
  • Assist in the maintenance of our properties, including routine, preventative, and emergency maintenance tasks.
  • Respond to maintenance requests in a timely and efficient manner, ensuring that our 48-Hour Service Guarantee is met.
  • Collaborate with maintenance managers to prioritize tasks, allocate resources, and ensure that maintenance operations are running smoothly.
  • Develop and maintain a strong understanding of residential HVAC systems, including diagnosis, repair, and maintenance.
  • Provide excellent customer service to residents, responding to their maintenance requests and resolving issues in a professional and courteous manner.
  • Work effectively in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
  • Develop and maintain a strong understanding of company policies, procedures, and best practices related to maintenance operations.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in facilities maintenance, with a focus on residential HVAC systems.
  • Ability to communicate effectively, both written and verbal.
  • Ability to take the initiative and be a self-starter.
  • Excellent customer service skills.
  • Prior experience in the facilities maintenance field.
  • On-call coverage for emergencies after hours, weekends, and holidays.
  • Ability to respond and remedy maintenance issues in a timely manner.
  • Reliable vehicle with validated driver's license and current automobile insurance.
  • Travel required and must be available to travel as needed.
  • CPO certification required for the role, but can be obtained within 6 months of employment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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