Technology Product Lead

2 weeks ago

New Berlin, Wisconsin, United States Eversource Full time

Technology Product Lead - Outage Management System (Hybrid)

This position operates in a hybrid environment, requiring full-time office presence for the initial phase.

About Our Team

The Technology Product Lead is tasked with steering the design, development, upkeep, and enhancement of business applications within the designated area. This role also emphasizes the importance of nurturing relationships with essential business partners.

The individual will collaborate directly or through team members with clients, colleagues, and other significant stakeholders to ascertain information needs and explore opportunities for creating new or refining existing applications that empower business partners to fulfill vital strategic objectives. A critical component of this role involves educating the workforce on the strategic application of technology. Additionally, the lead will be responsible for formulating strategic initiatives aimed at streamlining the application portfolio, reducing complexities, minimizing operational costs, enhancing application resilience, and improving service delivery.

Key Responsibilities:

  • Guide team members through the transformation of service delivery.
  • Collaborate closely with new supplier incumbents to ensure adherence to contractual obligations and service level agreements (SLAs).
  • Develop metrics to illustrate and assess improvements in delivery and fiscal responsibility.
  • Oversee the deployment and activities of staff, facilitating the resolution of issues affecting project costs, schedules, or technical parameters.
  • Manage all deliverables related to application operations, maintenance, support, and release management for the assigned application portfolio.
  • Oversee outsourced managed services and cloud/hosted vendor contract SLAs concerning application operations.
  • Ensure performance monitoring of all applications in the portfolio, aligning with departmental monitoring standards.
  • Establish and maintain effective working relationships with key clients.
  • Develop and utilize performance metrics to demonstrate service delivery processes and SLA compliance.
  • Drive the transition to an agile delivery methodology.
  • Integrate activities with business units and other IT departments to ensure successful project implementation and support.
  • Facilitate the successful delivery of key capital project implementations, ensuring a smooth transition to steady-state support.
  • Effectively manage and control maintenance, external services, and project costs.
  • Lead the creation of roadmaps for key applications to ensure resilience and added business value.
  • Evaluate proposed technical solutions from suppliers, aiming to eliminate technical debt.
  • Coordinate the preparation of statements of work, specifications, cost estimations, and contract negotiations.
  • Negotiate IT interests and manage external vendor, contractor, and material contracts.

Technical Expertise/Skills/Education/Certifications:

Technical Skills:

  • Strong technical knowledge with mastery of development concepts and the software development lifecycle.
  • Excellent analytical and conceptual abilities to resolve complex technical challenges.
  • Ability to collaborate effectively and lead a team of direct reports and managed services vendors, including coaching and performance management.
  • Exceptional customer service and teamwork skills, with a strong customer-first orientation.
  • Strong interpersonal, negotiation, and management skills, coupled with solid business acumen.
  • Extensive experience managing outsourced IT managed services providers is essential.
  • Strategic thinking capability to anticipate business partner needs and the longevity of applications.
  • Demonstrates a high degree of creativity and resourcefulness.
  • Ability to prioritize tasks and meet deadlines in a dynamic environment, with meticulous attention to detail.
  • Ability to translate data into actionable strategies.
  • Ability to maintain robust relationships with stakeholders and managed services providers.
  • Excellent communication skills, including verbal, written, and presentation capabilities.
  • Possesses extensive organizational and project management expertise and is recognized as an expert in the field.

Education:

A bachelor's degree from an accredited institution, focusing on computer science, computer information systems, or a related field.

Experience:

A minimum of 10 years of relevant experience, including at least 5 years in supervisory or leadership roles. At least 5 years of experience managing outsourced IT managed services providers is required. Experience supporting commercial off-the-shelf (COTS) and other application software solutions is essential. Familiarity with operations services related applications is preferred. Knowledge and experience in an agile framework are advantageous.

Working Conditions:

  • Availability for emergency restoration assignments as needed.
  • Willingness to travel as necessary.

Leadership Competencies:

Setting Direction and Priorities:

  • Translate strategies into actionable plans.
  • Communicate goals and priorities clearly.
  • Drive accountability and monitor progress.
  • Maintain open lines of communication.

Building Trusting Relationships:

  • Model honesty and integrity in all interactions.
  • Balance achieving results with individual needs.
  • Engage in honest dialogue with team members.
  • Track commitments and follow up effectively.

Managing and Developing People:

  • Create individual development plans for team members.
  • Set realistic performance objectives.
  • Provide ongoing, constructive feedback and coaching.
  • Recognize and reward performance.

Fostering Teamwork and Collaboration:

  • Address competing goals and encourage cooperation.
  • Facilitate team-building processes.
  • Guide teams in aligning organizational goals with daily tasks.

Creating a Diverse and Inclusive Workforce:

  • Involve employees in decision-making and continuous improvement initiatives.
  • Diversify staff in hiring and promotions.
  • Seek opportunities to engage diverse suppliers.

Leading Change:

  • Exhibit a proactive attitude towards implementing changes.
  • Respond positively to new demands and circumstances.
  • Encourage others to embrace change.

Customer Focus:

  • Ensure processes are in place to deliver on customer promises.
  • Serve as a role model for superior customer service.

Compensation and Benefits:

Eversource offers a competitive total rewards program, with an annual salary range starting at $146,750.00 to $163,060.00, plus incentives. Salary is commensurate with experience. Please visit our career site for an overview of our benefits.

Worker Type:

Regular

Number of Openings:

1

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Emergency Response:

Responding to emergency situations to meet customer needs is part of every employee's role. If employed, you may be assigned to assist during emergencies outside of your normal responsibilities.

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