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Service Operations Manager

2 months ago

Waukesha, Wisconsin, United States NovaTech Full time
Service Operations Manager

Novatech stands as a premier Managed Office Provider, delivering an extensive range of IT, Print, Cloud, and Security solutions to businesses across the nation. As we broaden our reach into new markets throughout the U.S., our expansion opens up exciting avenues for skilled, tech-savvy professionals. Elevate your career by becoming a part of Novatech's outstanding team of Managed Office Experts.

At Novatech, our objective is to provide unparalleled customer service within the business solutions sector. Whether it involves managed print services, IT management, cybersecurity, or cloud solutions, Novatech empowers organizations to enhance productivity, minimize expenses, and foster growth through expert advice and state-of-the-art technology.

Envision being part of a company that prioritizes innovation, collaboration, and advancement. Contribute your skills to Novatech and engage with a dedicated team that offers excellent benefits, opportunities for professional growth, and a nurturing work atmosphere.

Novatech is thrilled to present an opportunity for a Service Operations Manager role.

Key Responsibilities:
  • Assume full accountability for company decisions in relation to your team.
  • Ensure that every team member comprehends service expectations, job roles, and associated documentation.
  • Conduct monthly individual meetings to assess performance, develop improvement strategies, and implement disciplinary measures when necessary.
  • Identify opportunities for cost reduction and propose actionable recommendations.
  • Accurately and promptly complete all necessary documentation.
  • Maintain digital records for all technicians, including performance evaluations.
  • Review and analyze daily and weekly service reports: parts usage, mileage tracking, response times, daily call details, TU call reports, and suspect service activities.
  • Conduct monthly assessments of territory integrity and technician workload.
  • Oversee timecards for your team of technicians.
  • Perform audits as required.
  • Monitor technician time on service calls and reach out as needed.
  • Provide pre-sales and post-sales assistance as required.
Required Skills and Abilities:
  • Exceptional time management and organizational skills.
  • Clear and effective communication skills.
  • Strong team organization, leadership, and training abilities.
  • Meticulous attention to detail.
  • Proven leadership capabilities.
Qualifications:
  • A minimum of 5 years of experience in servicing copiers and printers.
  • Prior management experience is preferred.
  • An organized and detail-oriented disposition.
  • A dedication to fostering teamwork, customer service, and a positive work environment.
Novatech, Inc. Offers:
  • A comprehensive benefits package, including medical, prescription, dental, vision, life insurance, and additional supplemental coverage.
  • A 401K plan with a matching company contribution.
  • Generous Paid Time Off, Volunteer Time Off, Floating Holidays, Company Holidays, and Parental Leave.
  • A $300 annual contribution towards achieving personal wellness and fitness goals.
  • An Employee Recognition Program.
Become a part of Novatech and contribute to a team that drives innovation and excellence in the business solutions arena.

Novatech, Inc. is an equal opportunity employer, providing equal employment opportunities to all employees and applicants. We consider qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identity, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.