Software Support Associate

2 months ago


Boise, Idaho, United States Fisher's Technology Full time
About Fisher's Technology

Fisher's Technology is a leading provider of technology solutions and services to businesses in Idaho, Montana, Utah, and Washington. Our mission is to deliver exceptional customer experiences through innovative technology offerings and expert support.

Job Summary

We are seeking a highly skilled and customer-focused Software Support Associate to join our team. As a key member of our technical support team, you will be responsible for providing timely and effective support to our customers, resolving software-related issues, and ensuring seamless customer experiences.

Key Responsibilities
  • Customer Support: Handle customer inquiries and provide personalized support via phone, email, and other communication channels.
  • Troubleshooting: Analyze and resolve software-related issues, escalating complex cases when necessary.
  • Documentation: Maintain accurate records of interactions, communication resolution, and next steps taken with other departments.
  • Education and Training: Educate customers on effective product or service usage.
  • Time Management: Efficiently manage multiple customer inquiries, ensuring timely responses.
  • Urgent Cases: Prioritize urgent cases while maintaining service quality.
  • Communication: Provide accurate and up-to-date information to customers.
  • Collaboration: Collaborate closely with colleagues from different teams to resolve complex issues.
Requirements
  • Customer Service: Exceptional customer service skills.
  • Attention to Detail: Attention to detail and effective time management skills.
  • Desire to Grow: Desire to grow skillset and grow within the organization.
  • Technical Skills: Experience with Microsoft Excel, Word, and Outlook.
  • Remote Support: Some remote support experience preferred.
  • Communication Skills: Clear verbal and written communication skills.
  • IT Knowledge: Familiarity with general IT concepts (hardware, software, networks).
Benefits
  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • Additional Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays & Extra Floating Holiday
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Short & Long Term Disability Insurance
  • Accident & Critical Illness Insurance


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