IT Support Specialist

1 month ago


Boise, Idaho, United States Boise Cascade Full time
Job Title: IT Customer Support Analyst

Boise Cascade is seeking a highly skilled IT Customer Support Analyst to join our team. As a key member of our IT department, you will provide technical support to our corporate and division customers, ensuring seamless operation of our hardware, software, and network systems.

Responsibilities:
  • Provide Tier 2 support for a variety of technologies, including software, hardware, and mobile devices
  • Diagnose and resolve software or hardware issues
  • Test new systems and applications
  • Create, update, and manage service and support documentation
  • Conduct end-user training
  • Interact with customers in person, by phone, or via electronic messaging
  • Follow up with customers to ensure issues are resolved
  • Install, update, and configure software and hardware
  • Assist with data storage issues and recovery of data
Requirements:
  • Familiarity with O365 and Exchange Admin portals
  • Experience with on-prem and cloud Active Directory
  • Good problem-solving and critical thinking skills
  • Ability to work in a team environment as well as independently
  • A customer-oriented attitude in providing professional customer support services
  • BS in Computer Science or related field. Previous experience a plus.
About Boise Cascade:

Boise Cascade is a leading manufacturer of plywood and engineered wood products in North America. We offer a comprehensive benefits package designed to have a positive impact on all areas of your life, including health and well-being, career, and community, to financial security and personal safety.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to investing in our associates and providing a supportive work environment.


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