IT Support Specialist
1 month ago
Boise Cascade is seeking a highly skilled IT Customer Support Analyst to join our team. As a key member of our IT department, you will provide technical support to our corporate and division customers, ensuring seamless operation of our hardware, software, and network systems.
Responsibilities:- Provide Tier 2 support for a variety of technologies, including software, hardware, and mobile devices
- Diagnose and resolve software or hardware issues
- Test new systems and applications
- Create, update, and manage service and support documentation
- Conduct end-user training
- Interact with customers in person, by phone, or via electronic messaging
- Follow up with customers to ensure issues are resolved
- Install, update, and configure software and hardware
- Assist with data storage issues and recovery of data
- Familiarity with O365 and Exchange Admin portals
- Experience with on-prem and cloud Active Directory
- Good problem-solving and critical thinking skills
- Ability to work in a team environment as well as independently
- A customer-oriented attitude in providing professional customer support services
- BS in Computer Science or related field. Previous experience a plus.
Boise Cascade is a leading manufacturer of plywood and engineered wood products in North America. We offer a comprehensive benefits package designed to have a positive impact on all areas of your life, including health and well-being, career, and community, to financial security and personal safety.
We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to investing in our associates and providing a supportive work environment.
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